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Sunday, 8 September 2013

Preparation


So this post was brought on by a specific situation, but it is a problem in general for me.

I like to be prepared: I like to know "when" and "where". I do not think that this is an Aspie issue, but something that most people will recognise.

I also like to know "why", "for how long", "how" and many other things. This bit seems to be just me, although I could be wrong.

Specific situation that made me think up this blog post?

Work related - of course. I get the feeling that all the things that are new or anxiety inducing - and therefore blog-worthy - in the near future, well the majority of them are going to be work related.

In two days, the people in my training group are going to start going on the phones. We aren't going to be fully "Live" (work's jargon for being on the phone and fully trained, able to answer any type of call, and whenever I think the word, I think it with a capital 'L') so I have decided to call what we are when we're on the phones during training "Zombie Live".

Why is going Zombie Live on the phones an issue for me? Because I don't feel prepared.

There is no specific script - just general stuff that we either have to say or can say, stuff we're not allowed to say and stuff we shouldn't say. And most of the things in those categories are generalities not specifics.

I do like me some specifics.

We are learning the stuff necessary to be allowed to answer peoples calls. Like code of conduct, privacy laws, and the basics of the computer system we'll be in. And when I say basics, I mean bare-bones basics. That doesn't bother me too much.I mean, what I know isn't the problem.

What I don't know is.

I always struggle with that interview question: "Can you tell us about a time where you have failed/made a mistake, and what you did to make sure it never happened again?"

And I struggle because I avoid doing things until I know without a doubt that I can do them - in a situation where I feel like I can be judged on my ability.

I mean, if a simple conversation can be both misunderstood and reported back to our teacher so that I get told off for being prejudiced {I will have to get into that more in depth in another post because I really should be getting to sleep soon} then we really are being judged on everything and that is just so much pressure!

Tell us exactly how to do what it is that you want us to do! I just can't help stressing about it!!!

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